Services

Community Management

WHAT IS COMMUNITY MANAGEMENT?  

It is about relationships and how your brand seizes opportunities to interact with your community in online spaces. Your community consists of your current customers, target audiences, and all the people who interact with your brand directly and indirectly online.

We will create a social persona and actively go out within the online community to connect with potential customers and advocate accordingly. 

WHY DO I NEED COMMUNITY MANAGEMENT?

Community management is a great way to get essential feedback so you can adapt to your competitive market. Encouraging our customers to actively interact with your brand and between them is also a great way to build a trustworthy and loyal relationship. Connecting with your customers through social media is a huge advantage to growing your business.

WHAT DOES BASE MEDIA OFFER?

Our in-house community manager will handle the publication of all the content generated while also attending to messages and comments. We will create a social persona and actively go out within the online community to connect with potential customers and advocate accordingly. Constant monitoring of consumer sentiment will be carried out to better tailor our strategy to the dynamic needs of the community. 

  • Monitoring: Listening in on and tracking conversations that relate to your brand.
  • Engaging: Keeping conversations alive and proactively engaging with customers, prospects, and influencers.
  • Moderating: Weeding out comments and conversations that don’t add value, and troubleshooting customer complaints.
  • Measuring: Analyzing how your brand is perceived and getting real, unfiltered feedback.
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